{"id":42,"date":"2026-05-21T19:09:17","date_gmt":"2026-05-21T19:09:17","guid":{"rendered":"https:\/\/movingservicesamerica.com\/?p=42"},"modified":"2026-05-21T19:09:17","modified_gmt":"2026-05-21T19:09:17","slug":"these-gop-lawmakers-referred-constituents-to-the-cfpb-for-help-then-they-voted-to-gut-the-agency","status":"publish","type":"post","link":"https:\/\/movingservicesamerica.com\/?p=42","title":{"rendered":"These GOP Lawmakers Referred Constituents to the CFPB for Help. Then They Voted to Gut the Agency."},"content":{"rendered":"
\n

A New York business frozen out of its checking account. A Georgia chemotherapy patient denied a credit card refund after a product dispute. A New Jersey service member defrauded out of their savings.<\/p>\n

Read more How We Tracked Workforce Reductions at Federal Health Agencies<\/a><\/p>\n

These consumers \u2014 along with hundreds of others \u2014 reached out to their congressional representatives for help in the past 12 months.<\/p>\n

\u201cI have been unable to pay my rent, utilities, personal bills, student loans, or my credit card. I have been unable to buy groceries or put gas in my car,\u201d wrote the New Yorker, who contacted Rep. Nicole Malliotakis\u2019 office.<\/p>\n

Records show their representatives \u2014 all Republicans \u2014 referred them to the Consumer Financial Protection Bureau, the watchdog agency formed in the wake of the Great Recession to shield Americans from unfair or abusive business practices. All three consumers got relief, according to agency data.<\/p>\n

Then the lawmakers \u2014 along with nearly every other Republican in Congress \u2014 voted to slash the agency\u2019s funding by nearly half as part of President Donald Trump\u2019s signature legislative package, the One Big Beautiful Bill Act, a step toward the administration\u2019s goal of gutting the agency.<\/p>\n

Republicans have long been critical of the CFPB, accusing it of imposing unreasonable burdens on businesses. Already, the CFPB under Trump has dropped a number of cases and frozen investigations into dozens of companies.<\/p>\n

\n<\/div>\n

Yet the agency has historically benefited consumers across the political spectrum, securing around $20 billion in relief through its enforcement actions.<\/p>\n

Data obtained by ProPublica through a public records request shows that many of the same Republican members of Congress who have targeted the CFPB for cuts have collectively routed thousands of constituent complaints to the agency.<\/p>\n

Rep. Darrell Issa of California and Rep. Rob Wittman of Virginia, for example, voted to reduce the CFPB\u2019s budget. Yet each of their offices has referred more than 100 constituents to the CFPB for help, among the most of any House members. The office of Sen. John Cornyn of Texas, who also voted for the CFPB cuts, has routed more than 800 constituent complaints to the agency, the most of any current lawmaker from either party, ProPublica found.<\/p>\n

A spokesperson for Issa said in an email that most of his office\u2019s referrals to the agency \u201coccurred several years ago\u201d and reflected \u201ca conventional way\u201d to handle constituents\u2019 consumer issues.<\/p>\n

Wittman and Cornyn didn\u2019t respond to questions from ProPublica about the disconnect between their offices\u2019 use of the CFPB\u2019s services and their votes to cut it. Neither did New Jersey Rep. Chris Smith, whose office fielded the defrauded service member\u2019s complaint, or Malliotakis, who was approached by the New York business owner, or Rep. Rick Allen, whose office directed the Georgia chemotherapy patient to the agency.<\/p>\n

Overall, members of Congress have steered nearly 24,000 complaints to the CFPB since it opened its doors in 2011. Roughly 10,000 of those were referred by the offices of current and former Republican lawmakers, ProPublica found.<\/p>\n

\u201cThis is how members of Congress from both parties get help for the people who live in their districts,\u201d said Erie Meyer, the CFPB\u2019s former chief technologist, who left the agency in February. The agency has a particular mandate to help service members and seniors, she noted. \u201cThis is how, if a service member is getting screwed on an auto loan, this is the only place they can go.\u201d<\/p>\n

Sen. Richard Blumenthal, D-Conn., has referred more than 200 constituents to CFPB since its creation. In a statement to ProPublica, he accused Republicans in Congress of \u201cpursuing senseless cuts that will undermine their own ability to protect their constituents, who will be left in the lurch when they fall victim to scams or deceptive and unfair business practices.\u201d<\/p>\n

\u201cRepublicans have made clear that they stand on the side of big businesses \u2014 not consumers,\u201d he added. \u201cTheir irresponsible pursuit of dismantling the CFPB will have far-reaching and long-lasting consequences.\u201d<\/p>\n

An Irreplaceable System<\/h3>\n

In recent years, the CFPB\u2019s public database shows the number of complaints has exploded, from around 280,000 in 2019 to more than 2.7 million last year.<\/p>\n

Complaints have grown across many categories, including credit cards and debt collection. Last year, most of the complaints filed, over 2.3 million, were about mistakes or other problems involving credit reporting agencies, and more than half of them resulted in relief, CFPB data shows.<\/p>\n

\u201cThese credit score formulas govern so many factors of your life. It\u2019s not just your ability to get a loan, it\u2019s your ability to secure housing or qualify for a job,\u201d said Adam Rust, director of financial services at the Consumer Federation of America. \u201cIt\u2019s important that you can resolve something, but it\u2019s difficult to do it on your own.\u201d<\/p>\n

\n<\/div>\n

Once a complaint is submitted, it is routed to the company, which has 15 days to respond. Companies can request an additional 45 days to reach a final resolution.<\/p>\n

Many consumers end up getting nonmonetary relief, such as fixes to erroneous credit reports or an end to harassment by debt collectors, but some get financial help as well. More than $300 million has been returned to Americans through the complaint system, including $90 million just last year.<\/p>\n

Normally, staff at the CFPB monitor the complaints to identify systemic issues and escalate complaints involving consumers who are at immediate risk of foreclosure, although that didn\u2019t happen for a few weeks this year when the agency\u2019s acting director halted its work.<\/p>\n

The CFPB also shares complaint information with other federal agencies, states and localities to help them protect consumers. No other government or private entity has the capacity to effectively handle the volume of complaints that the CFPB does, experts and current and former employees say.<\/p>\n

States often have limited resources for consumer protection efforts. Many states \u2014 including some conservative ones that supported a lawsuit challenging the constitutionality of the CFPB\u2019s structure \u2014 steer consumers to the agency on their websites, providing links to it.<\/p>\n

In legal filings opposing the Trump administration\u2019s steps to effectively shut down the CFPB, 23 Democratic attorneys general noted that their states collectively have referred thousands of complaints to the agency and that its services can\u2019t be replaced by state-level operations.<\/p>\n

\u201cIn the CFPB\u2019s absence, consumers will be left without critical resources,\u201d they wrote.<\/p>\n

Read more The Texas Redistricting Fight Has Been the Testing Ground for the Trump Administration\u2019s Latest Legal Strategy<\/a><\/p>\n

The complaint system has also lessened the burden on congressional offices, which can route constituent problems to an agency dedicated to, and expert in, addressing consumer issues. Yet that hasn\u2019t stopped Republicans from pursuing dramatic cuts to the agency.<\/p>\n

The CFPB receives its funding from the Federal Reserve instead of annual appropriations bills. The structure is meant to safeguard the agency\u2019s independence, though critics say this makes the agency less accountable, giving elected officials less power over its operations.<\/p>\n

Initially, Republicans pressed for extreme cuts to the CFPB as part of Trump\u2019s legislative package. House members approved a 70% cut. The Senate Banking Committee attempted to go even further, zeroing out the agency\u2019s funding entirely.<\/p>\n

Ultimately, the final version of the bill signed into law by Trump on July 4 cut the CFPB\u2019s budget by around 46%, reducing the agency\u2019s funding cap \u2014 the maximum amount it can request from the Federal Reserve \u2014 from $823 million to $446 million for this fiscal year. The agency requested $729 million last fiscal year.<\/p>\n

The offices of lawmakers who voted for the bill have referred about 3,400 complaints to the agency, running the gamut of consumer problems \u2014 from crushing debt to mortgage issues to financial scams, ProPublica\u2019s data analysis shows. (In some of these cases, consumers also took complaints to the CFPB themselves in addition to reaching out to their representatives. Consumers\u2019 names aren\u2019t disclosed in the data.)<\/p>\n

\n<\/div>\n

Their constituents are sometimes desperate: \u201cI\u2019m about to be homeless because of this,\u201d wrote a Florida resident whose bank account was frozen.<\/p>\n

Others have expressed frustration at getting the runaround from a company. \u201cI\u2019ve spent countless hours on hold trying to speak with a representative, only to be met with silence or outdated instructions to send letters,\u201d wrote one Virginian in a complaint about their bank.<\/p>\n

In a statement after the CFPB funding cut passed, the chair of the Senate Banking Committee, Tim Scott, R-S.C., applauded the measure for saving taxpayer money but insisted it would not affect the agency\u2019s mandatory functions, which include handling complaints.<\/p>\n

Consumer experts as well as current and former CFPB employees, however, said the cuts will likely hinder the agency\u2019s effectiveness.<\/p>\n

\u201cI think the whole process is at risk,\u201d said Ruth Susswein, director of consumer protection at the nonprofit advocacy group Consumer Action. \u201cIf you starve the system, it cannot provide the benefits that it now offers.\u201d<\/p>\n

Signs of Strain<\/h3>\n

The Trump administration\u2019s initial efforts to unilaterally hobble the CFPB give a hint of what may lie ahead for the complaint system.<\/p>\n

In February, acting Director Russell Vought issued a stop-work order to all CFPB employees and canceled a slew of contracts, including for antivirus software that scanned files attached to consumer complaints.<\/p>\n

The actions largely froze the complaint system for about a week. More than 70,000 complaints were submitted, but most were not sent to companies for their response during that period, data shows.<\/p>\n

Although some issues were later fixed, the work stoppage spawned a backlog of more than 16,000 complaints that required manual review, according to court records from a lawsuit filed by the union that represents CFPB employees. About 75 complaints from consumers at risk of imminent foreclosure, which would normally be escalated to CFPB staff, weren\u2019t acted upon.<\/p>\n

In late March, U.S. District Judge Amy Berman Jackson ordered the CFPB to end the work stoppage, reverse contract terminations and reinstate probationary employees who were fired. However, an appeals court allowed layoffs to proceed, triggering a frenzied effort by the administration to cut about 90% of the CFPB\u2019s staff.<\/p>\n

The layoffs included the vast majority of the roughly 130-member team that manages the complaint system as well as nearly every staffer in legally mandated offices focused on service members and seniors.<\/p>\n

The CFPB has fielded over 440,000 complaints from current and former service members and their families since 2011, according to CFPB data, more than 100,000 of which have resulted in relief.<\/p>\n

\n<\/div>\n

The CFPB did not respond to multiple requests for comment. In a court declaration, Mark Paoletta, the CFPB\u2019s chief legal officer, said that the agency\u2019s leadership had \u201cbeen assessing how the agency can fulfill its statutory duties as a smaller, more efficient operation. In making this assessment, leadership discovered vast waste in the agency\u2019s size.\u201d<\/p>\n

Paoletta also said the agency would have a \u201cmuch more limited vision for enforcement and supervision activities, focused on protecting service members and veterans, and addressing actual tangible consumer harm and intentional discrimination.\u201d<\/p>\n

In April, Jackson issued an order blocking the firings made at the CFPB after the appeals court decision. The administration has appealed Jackson\u2019s ruling.<\/p>\n

Lawsuits won\u2019t protect the CFPB or its complaint apparatus from the cuts included in the recently passed spending bill, current and former agency employees pointed out.<\/p>\n

These changes are likely to hit home with consumers no matter which party they favor, said Lauren Saunders, associate director of the National Consumer Law Center, which is a plaintiff in the union\u2019s lawsuit.<\/p>\n

\u201cRepublicans don\u2019t want to be abused by big corporations that ignore them any more than Democrats do,\u201d she said.<\/p>\n

Read more ProPublica and Other News Organizations Fight to Unseal Texas AG Ken Paxton\u2019s Divorce Records<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Many of the same Republican lawmakers who have targeted the Consumer Financial Protection Bureau for cuts have collectively directed thousands of constituents\u2019 complaints about banks, credit cards, loans and other products to the agency.<\/p>\n","protected":false},"author":1,"featured_media":41,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[4],"class_list":["post-42","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-politics","tag-politics"],"yoast_head":"\nThese GOP Lawmakers Referred Constituents to the CFPB for Help. 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